About Us

Hi,
We’re Iliana & Krasimir, the family team behind FranJohnsonHouse in Sofia, Bulgaria.

For over a decade, we’ve handcrafted personalized pieces for life’s biggest moments — weddings, new babies, milestone birthdays, holidays, and the “I’m so proud of you” wins that deserve to be displayed, not forgotten.

What we make (and why people buy from us):
We turn names, dates, and meaningful words into clean, beautiful keepsakes — made to order and made to last, such as:
▪ Wedding details like place cards, drink stirrers, table numbers, cake toppers, and signage
▪ Personalized metal name signs for home entryways, family walls, and businesses
▪ Custom medal holders for runners, footballers, gym lovers, and kids who’ve earned every medal
▪ Baby & nursery pieces like custom name signs and birth stat décor

If you’re searching for a gift idea, you’re in the right place:
Not sure what to choose? Message us with the occasion + deadline and we’ll recommend the best option.
Customers often find us when they need something specific, like:
▪ “A personalized 3rd-anniversary gift for my husband”
▪ “A custom medal holder for a runner who keeps every bib”
▪ “Elegant wedding place cards that feel modern and minimal”
▪ “A baby name sign for a nursery or newborn photos”

How custom orders work:
1. You share the name/text (and any design notes)
Please double-check spelling and dates — we copy personalization exactly as provided.
2. We design + craft your piece with care
3. We ship worldwide with tracking (DHL Express available)
Need it by a specific date? Message us before ordering and we’ll tell you the best option.

Our promise: fast communication, careful crafting, and a finished product you’ll be proud to gift (or hang on your own wall).
If you have an idea, send us a message - we love custom requests.

Working hours
We are based in Bulgaria, Europe
Monday – Saturday: 7:00 AM – 7:00 PM
Sunday & Holidays: closed

We try to answer all messages and requests within 1 hour, but due to the time difference (6–12 hours ahead of the USA) there could be occasional delays.

Shipping

Standard shipping
We ship worldwide with Bulgarian Registered Post.
All shipments include Priority Airmail + a tracking number.

Estimated delivery times:
USA – Standard 8–12 business days / DHL Express 3–5 days
UK – Standard 6–8 business days / DHL Express 2–3 days
Europe – Standard 6–10 business days / DHL Express 3–5 days
Australia – Standard 10–15 business days / DHL Express 3–7 days
Rest of the world – Standard 10–20 business days / DHL Express 3–7 days

Note: Delivery time may vary due to bad weather, the busy holiday season, etc.

Express shipping
We offer worldwide shipping with DHL Express.
Delivery time is 3–6 business days worldwide.

Note: A phone number is required for the express shipping option.

Customs and import taxes:
▪ European Union (EU): No customs duties/fees at delivery.
▪ United States: DHL Express ships DDP (duties prepaid) — no surprise fees on delivery.
▪ All other countries (including non-EU Europe like the UK, Switzerland, Norway, etc.): Buyers are responsible for any customs and import taxes that may apply. Delays due to customs are outside our control.

Event Planner & Bulk Pricing:
Planning a Large-Scale Event? At FranJohnsonHouse, we specialize in high-volume orders for weddings, corporate galas, and international events. With over 200,000+ orders successfully delivered, we have the production capacity to handle guest lists of any size—from 50 to 500+ names - without compromising on precision or quality.
With our 1-day rapid production and DHL Express, your custom order often arrives faster than local US-based shops. Over 100,000 orders delivered to the USA with 0% customs delays thanks to our DDP (Duties Paid) status."

Thank you for supporting our family business,
Iliana & Krasimir